WELCOME TO DEE APRIL CUSTOMER CARE.

THIS SECTION IS PROVIDED AS A QUICK REFERENCE TO OUR POLICIES AND TO ANSWER QUESTIONS YOU MAY HAVE USING DEEAPRIL.COM.

IF YOU WOULD PREFER TO SPEAK WITH A DEE APRIL REPRESENTATIVE OR NEED ANY FURTHER ASSISTANCE, FEEL FREE TO CONTACT US AT DA@DEEAPRIL.COM

WHEN YOU ARE SHOPPING AT DEEAPRIL.COM YOU ARE AUTOMATICALLY ACCEPTING OUR SALES CONDITIONS. PLEASE MAKE SURE YOU HAVE READ AND UNDERSTOOD THE TERMS AND CONDITIONS BEFORE YOU START TO SHOP ON DEEAPRIL.COM.

TERMS AND CONDITIONS

CARE

DEE APRIL RECOMMENDS YOU TO HANDLE YOUR DEE APRIL SILK PRODUCT WITH CARE. CORRECT CARE WILL INSURE THAT YOUR DEE APRIL SILK PRODUCT WILL LAST FOR YEARS WITHOUT LOSING THEIR QUALITY. HOWEVER, IT IS FAIRLY EASY TO CLEAN. IT HAS A NATURAL TENDENCY TO RELEASE DIRT QUICKLY AND DOES NOT ALWAYS REQUIRE DRY CLEANING TO KEEP ITS QUALITY. FOR WASHING, PLEASE FOLLOW THE RELATED CARE LABEL IN THE PRODUCT.

ITEM AVAILABILITY

IN CASE AN ITEM IS SOLD OUT YOU MAY CONTACT US AT DA@DEEAPRIL.COM. THEN WE WILL INFORM YOU WHEN THE ITEM IS IN STOCK AGAIN AND PUT YOUR NAME ON A WAITING LIST.

PAYMENT

ALL PRICES ARE SHOWN IN DKK, EUR AND USD INCLUDING VAT, ALL DANISH TAXES AND DUTIES. PRICES IN EUR AND USD ARE CALCULATED ON BASIS OF THE DAILY RATE OF EXCHANGE BUT OF A GUIDING CHARACTER.
DEE APRIL IS NOT LIABLE OF ANY POTENTIAL MOVEMENTS HERE OF. PAYMENT CAN ONLY BE MADE VIA ONE OF THE FOLLOWING CREDIT CARDS: VISA, VISA, EUROCARD, MASTERCARD, MAESTRO OR AMERICAN EXPRESS. NO EXTRA FEE IS CHARGED UPON PAYING WITH A CREDIT CARD. PLEASE SELECT.

SHIPPING

DEE APRIL OFFERS FREE DELIVERY ON ALL ORDERS. COURIER SERVICE OR POST NORD CARRIES OUT DELIVERY. YOU CAN EXPECT YOUR ORDER TO ARRIVE WITHIN 2-5 BUSINESS DAYS AFTER DEE APRIL HAS RECEIVED THE ORDER, AND FULL PAYMENT HAS BEEN MADE. WE SEND ALL MERCHANDISE AS PACKAGE, WHICH MAKES IT POSSIBLE TO TRACK THE ITEM IN CASE OF PROBLEMS. IF YOU PLACE YOUR ORDER BEFORE 1 PM THE ORDER WILL BE SHIPPED SAME DAY. IN THE EVENT THAT STOCK LEVELS WERE INCORRECT WHEN THE ORDER WAS PLACED, DEE APRIL RESERVES THE RIGHT NOT TO DELIVER AN ITEM. IF DEE APRIL IS UNABLE TO DELIVER WE CONTACT YOU AND GIVE YOU THE OPTION OF CANCELLING YOUR ORDER. DURING SHIPMENT THE PACKAGE IS INSURED AND WE KINDLY ASK YOU TO VERIFY THE CONTENT UPON DELIVERY. SHOULD THE PACKAGE OR THE CONTENT BE DAMAGED UPON ARRIVAL PLEASE REPORT IT TO THE COURIER SERVICE OR POST NORD IMMEDIATELY, OR NO LATER THAN TWO DAYS AFTER RECEIVING THE PACKAGE. AFTERWARDS PLEASE RETURN THE MERCHANDISE TO US, AND WE SENT YOU A NEW PACKAGE.

RETURN AND REFUND

DEE APRIL GLADLY ACCEPTS RETURNS. YOU HAVE TO RETURN THE MERCHANDISE NO LATER THAN 14 DAYS FROM THE DATE OF RECEIPT. PLEASE FILL OUT THE ENCLOSED RETURN SLIP AND ENCLOSE IT IN THE SHIPMENT WITH THE GOODS. ITEMS WITHOUT THE RETURN SLIP ATTACHED ARE NOT RETURNABLE AND WE DO NOT ACCEPT ITEMS THAT HAVE BEEN WORN. AS SOON AS WE HAVE RECEIVED THE RETURNED ITEMS AND THEY HAVE UNDERGONE A QUALITY CONTROL CHECK, WE WILL TRANSFER THE PURCHASE AMOUNT TO YOUR CREDIT CARD. WE ONLY CREDIT THE CARD THAT WAS USED TO PURCHASE THE ITEMS. IN THAT WAY WE CAN LIMIT THE USE OF STOLEN CREDIT CARDS. PLEASE KEEP YOUR POSTAGE RECEIPT AS A PROOF THAT THE PACKAGE WAS SENT. YOU ARE RESPONSIBLE FOR THE RETURN EXPENSES. PLEASE RETURN YOUR PRODUCT(S) TO:

DEE APRIL STUDIO
PINIEHOEJ 17
DK – 2960 RUNGSTED

PRIVACY POLICY

ALL PERSONAL INFORMATION SAVED AT DEEAPRIL.COM WILL BE HANDLED WITH THE MOST UTMOST CARE. DURING REGISTRATION FOR YOUR CUSTOMER ACCOUNT, WE COLLECT AND IMPLEMENT YOUR PERSONAL DATA IN ORDER TO FINALIZE THE ORDER PROCESS. THE INFORMATION THAT WE STORE WILL NOT BE SOLD OR USED FOR ANY PURPOSE OTHER THAN ENSURING THE BEST SERVICE POSSIBLE. AS REGISTERED WITH DEE APRIL YOU ALWAYS HAVE THE RIGHT TO OBJECT THE REGISTRATION. ALL CUSTOMERS PAYING BY CARD ARE SUBJECT TO VALIDATION CHECKS. DEE APRIL RESERVES THE RIGHT TO DELAY ANY ORDER IF FRAUD IS SUSPECTED. FOR SECURITY REASONS, WE DO NOT STORE ANY PAYMENT INFORMATION IN OUR DATABASE.

NOTIFICATION OF DEFECTS

WHEN SHOPPING AT DEEAPRIL.COM ALL MERCHANDISE IS COVERED BY THE DANISH SALE OF GOODS, GIVING YOU 24 MONTHS TO COMPLAIN ABOUT AN ITEM. AS A CUSTOMER YOU CAN COMPLAIN ABOUT DEFECTS AND DEFICIENCIES THAT ARISE WITHIN 24 MONTHS OF THE PURCHASE. HOWEVER, IF THE DEFECTS, DEFICIENCIES, OR WEAR AND TEAR ARE DUE TO NEGLIGENT USE, A LACK OF MAINTENANCE, OR SIMPLY BECAUSE OF NORMAL WEAR AND TEAR, YOUR RIGHT TO COMPLAIN IS RENOUNCED. IN CASE OF A COMPLAINT PLEASE CONTACT US AT

DA@DEEAPRIL.COM.

WE WILL REFUND REASONABLE FREIGHT COST WHICH YOU MAY HAVE IN CONNECTION WITH THE RETURN OF THE PRODUCT. THE PRODUCT MUST ALWAYS BE RETURNED IN PROTECTIVE PACKAGING AND RECEIPT MUST PROVIDE BASIS OF THIS RIGHT.

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